You can cancel future renewal at any time. Refunds are separate from cancellation and are reviewed case by case by Paddle, including applicable consumer rights.
Effective and last updated: August 1, 2026.
1. Who processes refunds
Paddle is the Merchant of Record for DramaPartner subscriptions. It processes the charge, applicable taxes, receipt, and any approved full or partial refund. DramaPartner does not ask you to send card details and does not refund a Paddle purchase outside Paddle’s payment system.
2. Canceling a subscription
You may cancel through the Paddle customer portal from your DramaPartner Credits or Account page. Cancellation prevents the next renewal and normally leaves access available until the end of the already-paid billing period. Cancellation by itself does not refund an earlier charge.
3. Requesting a refund
Submit a request promptly, preferably within 14 days of the relevant initial purchase or renewal. Use the Paddle customer portal or Paddle order support and provide the purchase email and transaction or receipt number. You may also contact hello@dramapartner.com for product-level assistance.
4. How requests are assessed
A full or partial refund may be appropriate where:
- you were charged twice or charged an incorrect amount;
- the purchased access or credits were not provisioned;
- a verified technical failure materially prevented use of the paid service;
- the transaction was unauthorized or fraudulent; or
- applicable consumer law requires a refund or withdrawal right.
A refund is not automatic merely because generated clips require editing, a social platform rejects a post, results receive fewer views than expected, you forgot to cancel before renewal, or you changed your mind after substantially using the service. Paddle reviews requests under its buyer terms, payment rules, fraud controls, and applicable law.
5. After a refund
Approved refunds are returned through Paddle to the original payment method where possible. Bank or card processing times vary. We may remove unused credits or paid access associated with a refunded transaction and may restrict accounts involved in refund abuse or fraudulent chargebacks. This does not limit mandatory consumer rights.
6. Regional consumer rights
Nothing in this policy removes rights that cannot be waived under the law where you live. In some jurisdictions, digital services supplied immediately may affect a statutory withdrawal right after you consent to and begin using the service. Paddle’s current Buyer Terms apply to the payment transaction.